
Privacy Policy - JZH Coaching
Last Updated: June 3, 2025
JZH Coaching ("we," "us," or "our") is committed to protecting the privacy and security ofyour personal information. This Privacy Policy outlines the types of personal information wecollect, how we use it, the circumstances under which we may disclose it, and the measureswe take to safeguard it. This policy is compliant with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
By engaging with our services or accessing our website, you consent to the collection, use,and disclosure of your personal information in accordance with this Privacy Policy.
1. Information We Collect
We may collect various types of personal information from you, including but not limited to:
1.1. Identity Data: Full name, date of birth, gender, and other identifying information.
1.2. Contact Data: Email address, telephone number, physical address, and billing address.
1.3. Financial Data: Payment card details or bank account information for processingtransactions (processed securely via third-party payment processors; we do not store fullpayment card details).
1.4. Coaching Data: Information shared during coaching sessions, including your goals,challenges, progress, and personal insights. This information is considered highly sensitiveand is treated with utmost confidentiality.
1.5. Technical Data: Internet Protocol (IP) address, browser type and version, time zonesetting and location, browser plug-in types and versions, operating system and platform, andother technology on the devices you use to access our website.
1.6. Usage Data: Information about how you use our website, products, and services.
1.7. Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
2. How We Collect Your Information
We collect personal information through various methods, including:
2.1. Direct Interactions: You may provide us with your Identity, Contact, and FinancialData by filling in forms or by corresponding with us by post, phone, email, or otherwise. Thisincludes personal data you provide when you: * Apply for our services. * Engage in coachingsessions. * Subscribe to our newsletters or publications. * Request marketing to be sent toyou. * Provide us with feedback.
2.2. Automated Technologies or Interactions: As you interact with our website, we mayautomatically collect Technical Data about your equipment, browsing actions, and patterns.We collect this personal data by using cookies, server logs, and other similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1. Service Provision: To deliver the coaching services you have requested, including scheduling sessions, facilitating communication, and providing relevant materials.
3.2. Communication: To communicate with you regarding your sessions, services, updates,and to respond to your inquiries.
3.3. Billing and Administration: To process payments, manage accounts, and for internal administrative purposes.
3.4. Service Improvement: To understand how our services are used and to improve ourofferings, website functionality, and client experience.
3.5. Marketing: To send you relevant marketing communications about our services,
promotions, or news, where you have consented to receive such communications or where it
is otherwise permissible under POPIA. You retain the right to opt-out of marketing
communications at any time.
3.6. Legal Compliance: To comply with applicable laws, regulations, legal processes, or
governmental requests.
4. Disclosure of Your Information
We will not sell, rent, or trade your personal information. We may share your personal information with:
4.1. Service Providers: Third-party service providers who assist us in operating our
business, such as payment processors, scheduling platforms, and IT support. These providers
are contractually obligated to protect your information and use it only for the purposes for
which we disclose it to them.
4.2. Professional Advisors: Our professional advisors, such as lawyers, accountants, and
auditors, where necessary for the conduct of our business.
4.3. Legal and Regulatory Authorities: Where required by law, court order, or
governmental regulation, or if we believe in good faith that such action is necessary to
comply with legal obligations, protect our rights or property, or ensure the safety of our
clients or the public.
4.4. Aggregate Data: We may share aggregated or de-identified data that cannot reasonably be used to identify you.
5. Data Security
We implement robust technical and organisational measures to protect your personal
information against unauthorised access, alteration, disclosure, or destruction. These
measures include:
• Encryption of data in transit and at rest where appropriate.
• Access controls and authentication procedures.
• Regular security assessments and updates.
• Confidentiality agreements with employees and contractors.
While we strive to protect your personal information, no method of transmission over the
Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes
for which it was collected, including for the purposes of satisfying any legal, accounting, or
reporting requirements.
7. Your Rights Under POPIA
As a data subject in South Africa, you have certain rights regarding your personal
information, including:
7.1. Right to Access: The right to request access to the personal information we hold about
you.
7.2. Right to Rectification: The right to request the correction of inaccurate or incomplete
personal information.
7.3. Right to Erasure (Deletion): The right to request the deletion of your personal
information under certain circumstances.
7.4. Right to Object: The right to object to the processing of your personal information
under certain circumstances.
7.5. Right to Restrict Processing: The right to request the restriction of processing of your
personal information under certain circumstances.
7.6. Right to Data Portability: The right to request the transfer of your personal information
to another party.
7.7. Right to Lodge a Complaint: The right to lodge a complaint with the Information
Regulator of South Africa if you believe your rights under POPIA have been violated.
To exercise any of these rights, please contact us using the contact details provided below.
We may require specific information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of your other rights).
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to
the practices of such third parties. We encourage you to review the privacy policies of any
third-party websites you visit.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be
effective immediately upon posting the revised policy on our website. We encourage you to
review this Privacy Policy periodically to stay informed about how we are protecting your
information.
10. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal
information, please contact our Information Officer at:
Email: info@jzhcoaching.com