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Terms and Conditions - JZH Coaching

Last Updated: June 3, 2025

These Terms and Conditions ("Terms") govern your access to and use of the servicesprovided by JZH Coaching ("we," "us," or "our"), including but not limited to coachingsessions, workshops, digital products, and content offered through our website and otherplatforms. By accessing or utilising any of our services, you signify your unequivocalacceptance of and agreement to be bound by these Terms. If you do not concur with anyprovision of these Terms, you are expressly prohibited from accessing or using our services.

1. Definitions

• "Client," "You," "Your": Refers to the individual or entity engaging with JZH Coaching's services.

• "Coach": Refers to the certified professional providing coaching services on behalf
of JZH Coaching.

• "Services": Encompasses all coaching sessions, workshops, digital products, content,
and any other offerings provided by JZH Coaching.

• "Agreement": Refers collectively to these Terms and Conditions, the Privacy Policy,
and any specific service agreements or proposals entered into between JZH Coaching
and the Client.

2. Nature of Coaching Services

2.1. Non-Therapeutic Nature: Coaching provided by JZH Coaching is a forward-looking,
goal-oriented process focused on personal and professional development. It is distinct from
therapy, counselling, or medical advice. Coaches are not licensed medical professionals,
psychologists, or financial advisors.

2.2. Client Responsibility: The Client acknowledges that coaching is a collaborative process
and that their progress and outcomes are ultimately dependent on their own efforts,
commitment, and willingness to implement strategies and insights gained. JZH Coaching
provides guidance and support but does not guarantee specific results.

2.3. Confidentiality: All discussions during coaching sessions will be treated with strict
confidentiality, subject to the exceptions outlined in our Privacy Policy and applicable South
African law (e.g., disclosure required by law, risk of harm to self or others).

3. Client Obligations

3.1. Accuracy of Information: Clients commit to providing accurate, complete, and current
information as required for the provision of Services.

3.2. Session Attendance: Clients are responsible for attending scheduled sessions punctually.
Lateness may result in a shortened session. Our Refund Policy outlines the procedures for
cancellations and rescheduling.

3.3. Respectful Conduct: Clients are expected to engage with Coaches and other clients in a
respectful and professional manner. Abusive, harassing, or inappropriate behaviour will not
be tolerated and may result in immediate termination of Services without refund.

4. Payment and Fees

4.1. Service Fees: Fees for Services are specified on our website, in individual service
proposals, or as otherwise communicated. All fees are denominated in South African Rand
(ZAR) unless otherwise stated.

4.2. Payment Terms: Payment for Services is required in advance or as per the agreed-upon
payment schedule. Failure to make timely payments may result in the suspension or
termination of Services.

4.3. Refunds: Refunds are subject to the terms and conditions stipulated in our Refund
Policy, available on our website.

5. Intellectual Property

5.1. Ownership: All content, materials, methodologies, tools, and digital products provided
by JZH Coaching (including but not limited to text, graphics, logos, videos, and proprietary
coaching frameworks) are the exclusive intellectual property of JZH Coaching or its licensors
and are protected by South African and international copyright, trademark, and other
intellectual property laws.

5.2. Limited License: Clients are granted a limited, non-exclusive, non-transferable license
to use the materials provided solely for their personal, non-commercial development in
connection with the Services. Reproduction, distribution, modification, or public display of
any JZH Coaching materials without express written consent is strictly prohibited.

6. Disclaimer of Warranties

6.1. "As Is" Basis: All Services and materials are provided on an "as is" and "as available"
basis, without any warranties of any kind, whether express or implied.

6.2. No Guarantees: JZH Coaching does not warrant that the Services will meet your
specific requirements, be uninterrupted, timely, secure, or error-free. We make no guarantees
regarding the results that may be obtained from the use of the Services or the accuracy or
reliability of any information obtained through the Services.

7. Limitation of Liability

7.1. Exclusion of Damages: To the fullest extent permitted by South African law, JZH
Coaching, its coaches, employees, or affiliates shall not be liable for any direct, indirect,
incidental, special, consequential, or punitive damages, including but not limited to loss of
profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use
of or inability to access or use the Services; (ii) any conduct or content of any third party on
the Services; (iii) any content obtained from the Services; and (iv) unauthorised access, use,
or alteration of your transmissions or content, whether based on warranty, contract, tort
(including negligence), or any other legal theory, whether or not we have been informed of
the possibility of such damage.

8. Indemnification

You agree to indemnify, defend, and hold harmless JZH Coaching, its directors, officers,
employees, and agents from and against any and all claims, liabilities, damages, losses, costs,
and expenses, including reasonable attorneys' fees, arising out of or in any way connected
with (i) your access to or use of the Services; (ii) your violation of these Terms; or (iii) your
infringement of any intellectual property or other right of any person or entity.

9. Governing Law and Jurisdiction

9.1. South African Law: These Terms shall be governed by and construed in accordance
with the laws of the Republic of South Africa, without regard to its conflict of law principles.

9.2. Exclusive Jurisdiction: Any dispute, controversy, or claim arising out of or in
connection with these Terms, or the breach, termination, or invalidity thereof, shall be subject
to the exclusive jurisdiction of the courts of the Republic of South Africa.

10. Severability

Should any provision of these Terms be deemed invalid or unenforceable by a court of
competent jurisdiction, the remaining provisions shall remain in full force and effect, and the
invalid or unenforceable provision shall be replaced by a valid and enforceable provision that
most closely approximates the intent of the original provision.

11. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire
agreement between you and JZH Coaching regarding the Services and supersede all prior or
contemporaneous understandings and agreements, whether written or oral, regarding such
subject matter.

12. Contact Information

For any inquiries regarding these Terms, please contact us at:

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